Our Commitment to Responsible Gaming

Desert Diamond Mobile LLC (“Desert Diamond”) is committed to ensuring our patrons enjoy our sportsbook safely, and that is why we are committed to a policy of responsible gaming. While the majority of our patrons play responsibly, we also recognize that a small portion of the population does not. Some patrons may get carried away and risk overspending, and for a small few, compulsive gambling becomes a more serious problem.

To protect these patrons as well as those impacted by their behavior, we have adopted a set of guidelines and policies modelled after the American Gaming Association's Code of Conduct for Responsible Gaming. The Code establishes minimum standards that address problem gambling, underage gambling and responsible marketing and advertising.

The information and resources on this page help patrons who are vulnerable gamble responsibly. We encourage you to review these pages thoroughly and please reach out with questions or concerns.

If you or someone you know has a gambling problem and wants help, call 1-800-NEXT-STEP (639 – 8783) or text NEXT STEP to 53342.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

What is Problem Gambling?

Similar to a number of other addictions, a gambling problem manifests itself as an uncontrollable urge and obsession which can lead to financial hardship if left unchecked. The majority of individuals are able to enjoy gambling as a social pastime and play responsibly, e.g., know their limit.

However, there are the small few who cannot control their urge to gamble and one of the most common symptoms of this disease is deception, whereby problem gamblers will go to great lengths to hide it from themselves as well as those around them. This often leaves detection from the adverse effects revealed too late and the consequences dire.

To help protect those vulnerable, we have created a comprehensive Responsible Gaming policy which proactively addresses this issue inclusive of a complete resource list on our website and App as well as internally inclusive of an employee education program to pre-emptively try to identify such behavior. Even with these precautions, it isn’t always possible to predict who will develop a gambling addiction.

There is no “typical” problem gambler; gambling addiction occurs with people of every race, gender, age, religion, and financial status. Fortunately, it is an addiction that once detected can be successfully treated.

What are the Warning Signs of Problem Gambling?

Preoccupied with gambling (i.e., reliving past gambling experiences, planning the next venture, or thinking of ways to get money with which to gamble)
Secretive about his/her gambling habits, and defensive when confronted
Increasing bet amounts when gambling in order to achieve the desired excitement (“high”)
Trying unsuccessfully to control, cut back, or stop gambling
Restless or irritable when not gambling
“Chasing” losses with more gambling
Lying to family and others about the extent of gambling
Committing crimes to finance gambling
Jeopardizing or losing relationships, jobs, education or career opportunities because of gambling
Relying on others to bail him or her out to relieve a desperate financial situation caused by gambling.

Responsible Gaming - Patron Limit Options

Responsible Gaming limits may be set either by the patron directly from their account, by a qualified customer service representative or other qualified employee.

Through the Patron Account menu, patrons can reach the Responsible Gaming options and choose from a range of self-imposed options.

Feature	Description
Deposit Limit	A patron can set a 24-hour, 7 day or 30 day limit on how much money they can deposit in the specified time-period. If a patron requests a decrease in the deposit limit, this will be instantly activated. If a patron requests an increase in the deposit limit, it will take effect after the current selected time-period expires.
Loss Limit	A patron can set a 24-hour, 7 day or 30 day limit on how much they can lose in an effort to control their gaming losses. Once the set amount is lost, the patron cannot place any more bets until the set time-period expires. If a patron requests a decrease in the loss limit, this will be instantly activated. If a patron requests an increase in the loss limit, it will take 24 hours to take effect, however if there is currently a loss limit set, the request will take effect after the current selected time-period expires.
Bet Limit	A patron can set a 24-hour, 7 day or 30 day limit on how much they can bet within the specified time-period. The patron cannot place any bets above the set amount. For example - if a patron sets a bet limit amount for $10, this will be the maximum amount that can be wagered in the specified time-period. If a patron requests a decrease in the bet limit amount, this will be instantly activated. If a patron requests an increase in the bet limit amount, it will take effect after the current selected time-period expires.
Session Limit	A session limit can be set (in hours) for either a daily, weekly, or monthly time-period, and the clock accrues over the specified time-period. When the specified hours have lapsed within the time-period selected, the gaming session will be terminated, and the patron will not be able to login until the selected time-period has expired. If a patron requests a decrease in the session limit hours, it will be instantly activated. If a patron requests an increase in the session limit hours, it will take effect after the current selected time-period expires.
Self-Suspension	A patron can choose to close their account for a period of 1 year or 5 years. Once this option has been set, it cannot be undone until the selected time-period expires.
Marketing Preferences	If a patron wishes to edit marketing preferences to prevent themselves from receiving promotional communications, they can do so by selecting “Account Settings” via the Patron Account menu.

Arizona Department of Gaming; Division of Problem Gaming List

You also have the option to self-exclude directly through the Arizona Department of Gaming website directly. To help those with a gambling problem, the Arizona Department of Gaming (ADG), maintains a list of all excluded patrons across all casinos:

Persons placed on the list voluntarily may apply to change their status after specified period.
Voluntary placement on this list is permanent unless the patron requests for removal from this list after a minimum of 1 year, 5 years or 10 years has passed.
If you place yourself on ADG’s self-exclusion list, you will be prohibited, at a minimum, from accessing any mobile event wagering or fantasy sports platforms in Arizona as well as any retail sportsbooks in Arizona.
If the patron chooses to self-exclude following the permanent self-exclusion program, Desert Diamond will revoke their account and return any remaining balance.
Desert Diamond cannot reverse the process for any reason, and the patron may not apply to reopen their account until the self-exclusion has expired.
During the self-exclusion period, Desert Diamond makes all reasonable efforts to ensure prohibited patrons do not receive new marketing messages or incentive offers and resident addresses from the list of patrons who direct marketing materials are sent.
Participation in the ADG program is completely voluntary - only the voluntary participant may be added to the list.
Desert Diamond will offer patrons access to the ADG program on the website and mobile device at this link: https://gaming.az.gov/self-exclusion-form.

Help & Resources for Problem Gambling in Arizona

There are a number of resources available to patrons which offers invaluable information and advice covering a broad range of information for patrons who feel they need additional assistance

Visit the Arizona Division of Gaming’s Problem Gambling website - https://problemgambling.az.gov/
If you or someone you know has a gambling problem and wants help, call 1-800-NEXT-STEP (639 – 8783) or text NEXT STEP to 53342.
Arizona Council for Compulsive Gambling - https://azccg.org/
International Centre for Youth Gaming Problems and High-Risk Behaviors at McGill University - http://www.youthgambling.com/
The National Council on Problem Gambling- Serves as the national advocate for programs and services to assist people and families affected by problem gambling. 1-800-522-4700 or https://www.ncpgambling.org
Association of Problem Gaming Service Administrators (APGSA) - https://www.apgsa.org
International Center for Responsible Gaming - https://www.icrg.org/
Gambler’s Anonymous 12-step program - https://www.gamblersanonymous.org
GAM-ANON Arizona Meeting Information - https://gaphoenix.org/az-state-wide-meetings
SMART Recovery Self-Management and Recovery Training - https://www.smartrecovery.org/
Gamblock – Ban yourself from Internet Gambling - https://www.gamblock.com/
Everi Step Program – Ban Yourself from using ATMs at Many Casinos - https://www.everi.com/everi-cares/
National Suicide Prevention Lifeline - a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week. 1-800-273-TALK (8255) OR https://suicidepreventionlifeline.org/

Account Closure

If a patron would like to close their Desert Diamond account, they can contact our Patron Support team to request account closure.

Underage Gambling

Underage gambling is a criminal offense as is facilitating someone underage to gamble. Please note that anyone underage found to be using the website or mobile wagering purposes, as well as anyone who facilitates someone underage to gamble has committed a criminal offense and shall be prohibited from gaming.

Patron Complaints

Should you have a dispute related to the use of Desert Diamond sports betting operations, our Patron Support team will make every effort to resolve your dispute or complaint within seventy-two (72) hours of initial contact. All disputes or complaints should be in writing and may be sent either by email at: dispute@playdesertdiamond.com or through our chat in your patron account. If our Customer Support team is not able to resolve your dispute/complaint or you remain unsatisfied, you may file a complaint with the Arizona Department of Gaming; https://gaming.az.gov/faq-sub-categories/complaints.

Unauthorized Account Use

Please note that any person who is currently enrolled in an Event Wagering self-exclusion program or has otherwise been excluded from Event Wagering activities, as well as individuals who are under 21 years of age, are not eligible to participate in Event Wagering activities. Accordingly, any such patron will have their Event Wagering account suspended and any winnings in their account will be forfeited upon violation.

In addition, you must protect the confidentiality and security of your Account, including, but not limited to your username and password. You further agree to safeguard your Account from any unauthorized use by other individuals. You must immediately notify the Desert Diamond of any unauthorized use of your Account or any other breach of security by contacting Customer Service.

Detection of Unauthorized Event Wagering Patrons

We employ a dedicated risk team to help safeguard all patron account activity. This team is trained to detect and prevent potential fraud, and regularly reviews accounts for suspicious behavior. In an effort to prevent unauthorized account usage on your Event Wagering account, do not share your password with anyone, and always remember to fully sign out of your event wagering account after usage, and change your password frequently.

You are prohibited from placing wagers on behalf of another person or allowing any other person to place wagers from or otherwise use your Account. You acknowledge that allowing another person, particularly a person who is under 21 years, to participate in Event Wagering is a criminal offense, and any person who does so may be prohibited from Event Wagering in the State of Arizona (among other potential penalties).

Password Change / Reset

While logged in, patrons have the option to increase their security with two-factor authentication. By enabling higher level of security, a unique code will be required each time the patron logs on.

A patron may reset their password by selecting “Forgot Password” at the login screen. When the patron is logged in, they also have the option to change their password in their account profile.

Applicable Laws

There are several Federal laws, restrictions and prohibitions regarding mobile Event Wagering which include, but are not limited to, 18 U.S.C. § 1084 et seq. (the "Wire Act") and 31 U.S.C. § 3163 through 3167 (the "Unlawful Internet Gaming Enforcement Act").

It is a federal offense for persons physically located outside of Arizona or within tribal boundaries to engage in mobile Event Wagering.